Last Updated: October 6, 2026
At Remedi, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and protect information when you access or use the Remedi website, applications, products, and services (collectively, the “Service”).
By using the Service, you acknowledge that you have read and understood this Privacy Policy.
1. Information We Collect
Depending on how you use Remedi, we may collect the following categories of information:
Account Information
When you create an account, we may collect information such as your name, email address, username, password, and other account details.
Information You Provide
We may collect information you voluntarily provide when using the Service, including messages, files, content, feedback, support requests, and other information you choose to submit.
Payment Information
If you purchase paid products or subscriptions, payment information may be collected and processed by our third-party payment providers.
Remedi may not directly store your complete payment card information. Payment information may instead be handled by the payment processor in accordance with its own privacy policy and security practices.
Device and Usage Information
We may automatically collect information about how you interact with the Service, including IP address, browser type, device type, operating system, pages or features accessed, dates and times of activity, and other technical information.
Cookies and Similar Technologies
We may use cookies, pixels, local storage, and similar technologies to operate the Service, remember preferences, understand usage, and improve our products.
You may be able to control certain cookies through your browser or device settings.
2. How We Use Your Information
We may use information we collect to:
Provide, operate, and maintain the Service.
Create and manage your account.
Process transactions and payments.
Personalize and improve your experience.
Communicate with you about the Service, including updates and support.
Monitor and analyze usage and performance.
Detect, prevent, and investigate fraud, abuse, security incidents, and other harmful activity.
Comply with applicable laws and legal obligations.
Enforce our Terms of Service and protect our rights.
Develop and improve new products, features, and services.
We will not use your personal information for purposes that are incompatible with those described in this Privacy Policy without providing appropriate notice where required by law.
3. How We Share Your Information
We do not sell your personal information.
We may share information in the following circumstances:
Service Providers
We may share information with trusted third-party companies and individuals that provide services on our behalf, such as hosting, analytics, payment processing, customer support, communications, security, and infrastructure.
These providers are authorized to process information only as necessary to provide services to us.
Legal Requirements
We may disclose information if we believe it is reasonably necessary to:
Comply with applicable law, regulation, legal process, or governmental request.
Protect the rights, safety, or property of Remedi, our users, or others.
Detect or investigate fraud, security issues, or other unlawful activity.
Enforce our agreements and policies.
Business Transfers
If Remedi is involved in a merger, acquisition, financing, reorganization, sale of assets, bankruptcy, or similar transaction, personal information may be transferred as part of that transaction, subject to applicable law.
With Your Consent
We may share information for other purposes when you explicitly direct or authorize us to do so.
4. Data Retention
We retain personal information for as long as reasonably necessary to provide the Service, fulfill the purposes described in this Privacy Policy, comply with legal obligations, resolve disputes, enforce agreements, and protect our legitimate interests.
The specific retention period may vary depending on the type of information and the circumstances in which it was collected.
When information is no longer required, we may delete, anonymize, or securely dispose of it, subject to applicable legal requirements.
5. Data Security
We take reasonable technical and organizational measures designed to protect personal information against unauthorized access, alteration, disclosure, loss, or destruction.
However, no method of transmission or storage is completely secure, and we cannot guarantee the absolute security of your information.
You are responsible for keeping your account credentials confidential and should notify us promptly if you believe your account has been compromised.
6. Your Privacy Rights
Depending on where you live, you may have certain rights regarding your personal information.
These rights may include the right to:
Access the personal information we hold about you.
Request correction of inaccurate or incomplete information.
Request deletion of your personal information.
Request restriction of certain processing.
Object to certain uses of your information.
Request a copy of your information in a portable format.
Withdraw consent where processing is based on consent.
These rights may vary depending on your jurisdiction and applicable law.
To exercise an applicable privacy right, contact us using the information provided below. We may need to verify your identity before completing certain requests.
7. Children's Privacy
The Service is not intended for children under the age of 13, or another minimum age where required by applicable law.
We do not knowingly collect personal information from children below the applicable minimum age.
If you believe that a child has provided us with personal information without appropriate authorization, please contact us so that we can take appropriate action.
8. International Data Transfers
Remedi may operate or use service providers located in countries other than your country of residence.
As a result, your personal information may be transferred to and processed in countries that may have different data protection laws than your own.
Where required by applicable law, we will use appropriate safeguards for international transfers of personal information.
9. Third-Party Services and Links
The Service may contain links to or integrations with third-party websites, applications, or services.
We are not responsible for the privacy practices of third parties. We encourage you to review the privacy policies of any third-party services you use.
10. Analytics and Advertising
We may use third-party analytics providers to help us understand how users interact with Remedi and improve the Service.
Where applicable, we may also use advertising or marketing technologies to help us promote our products.
You may have choices regarding certain analytics, advertising, or tracking technologies depending on your location and device.
11. Communications
We may send you transactional, administrative, and service-related communications, such as account notifications, security alerts, and updates.
Where permitted by law, we may also send marketing communications. You can unsubscribe from marketing emails by following the instructions included in those communications.
Even if you opt out of marketing communications, you may continue to receive essential service-related messages.
12. Your California Privacy Rights
If you are a California resident, you may have additional rights under applicable California privacy laws, including rights relating to access, deletion, correction, and opting out of certain uses or disclosures of personal information.
Remedi does not sell personal information for monetary consideration.
Where applicable, you may exercise your California privacy rights by contacting us using the information provided below.
13. European Economic Area, United Kingdom, and Similar Rights
If you are located in the European Economic Area (EEA), United Kingdom, or another jurisdiction with similar data protection laws, you may have additional rights under applicable law.
Where applicable, Remedi may process personal information based on one or more lawful bases, including:
Performance of a contract
Compliance with legal obligations
Legitimate interests
Your consent
Where processing is based on consent, you may withdraw your consent at any time, without affecting the lawfulness of processing carried out before withdrawal.
You may also have the right to lodge a complaint with your local data protection authority.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our practices, technology, legal requirements, or the Service.
When we make material changes, we will provide reasonable notice as required by applicable law.
The updated Privacy Policy will be posted on this page with a revised “Last Updated” date.
15. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:
Remedi
Email: privacy@remedi.com
Website: https://remedi.com
By using Remedi, you acknowledge that you have read and understood this Privacy Policy.